Singapore: Measures by General Insurers to Support Customers Facing the Impact of COVID-19

| 06 Apr 2020

The General Insurance Association ("the Association") of Singapore today announced additional measures by the general insurance sector to support customers during the Coronavirus Disease 2019 (COVID-19) pandemic.

The health and safety of customers remain a top priority. General insurers are committed to ensuring that the general insurance sector responds swiftly to evolving protection needs and continue to service customers safely during this challenging period.

Measures to support customers:

• Some individual and corporate customers are now facing financial challenges brought about by the impact of COVID-19 and have difficulty making premium payments. The members of the Association will work with impacted customers to review the financial difficulties and impact in each case, and to consider suitable instalment payment plans or other options to reduce insurance cover.

• Some insurers may offer customers flexibility in paying their insurance premiums using their credit cards, which includes installment payment plans.

• General insurers are servicing customers electronically or through contact centres in order to minimise face-to-face interactions. Customers are encouraged to leverage these in accordance with the latest guidelines from the authorities on the implementation of safe distancing measures.

Customers should approach their respective insurer for details on these support measures. The Association will continue to review these initiatives as the situation unfolds to ensure customers continue to be supported and serviced through this time.


More news and updates on CoVid-19:

COVID-19:Singapore's central bank and financial industry announce measures to support individuals and SMEs

Coronavirus updates for the insurance industry

COVID-19:Understanding the legal risk landscape


For the full suite of stories and updates, always check in to our Facebook / LinkedIn. Click the following if you want to improve your sales, learn how to be a better leader, or you just need some motivation to kick start your engine.

Do you have a new product or programme to share? Or perhaps you are keen to explore any collaborations with us or our partners?  Reach out to us at