Ms Wong understands that mental health is an important aspect that is often overlooked and takes a keen interest to ensure it is part of the company’s focus. AIA Singapore is the first insurer to introduce mental wellbeing coverage and continued to expand on these initiatives.
She always has the interest of her customers at heart. At the core of her mandate are three principles underpinning her vision and all her decisions are based on them:
- The future of insurance (and finance) is about making it simpler and more enjoyable to plan for the future
- The future of health prioritises holistic wellness where mental wellbeing is important
- The future of work is about being confident in making personal work-life choices
She has made it her mission to mobilise a new people-first mandate and her leadership has delivered impressive results.
She expanded AIA’s health and life insurance business to target high-net worth individuals, with AIA’s ‘Wealthbeing by AIA’ proposition.
She catalysed investment in technology, digital and analytics capabilities to stay ahead of the digital curve by innovating and empowering insurance representatives with robust digital tools that also deliver personalised advice, service and care experiences.
She made tangible commitments to environmental protection for a more sustainable future for all – In 2021, AIA Singapore pledged S$5m to the National Parks Board’s registered charity, Garden City Fund, to plant trees in Singapore’s parks and nature reserves over the next 5 years.
Stepped up commitment in giving back to the community through the launch of AIA Better Lives Fund to raise funds for underprivileged children and their family, toward creating greater access and opportunities for education, growth and development.
She accelerated technological, digital and analytical efforts to support insurance representatives and as a result of her efforts.