AXA Insurance Reinforces Customer-First Strategy with New Senior Leadership Appointments

| 08 Oct 2019

AXA Insurance Singapore has announced three new appointments.

 Mr Jeremy Ong has joined as Chief Customer & Operations Officer, a newly-established role with responsibility for all customer, information technology (IT) and operations activities.

As Chief Customer & Operations Officer, Jeremy will lead several strategic priorities for the organisation focusing on enhancing the customer experience and driving the marketing strategy, digital transformation and innovation efforts for AXA in Singapore.

He joins AXA with extensive experience in both the civil service and commercial sectors, and he has held several management positions across IT, Sales and Operations. Jeremy was most recently Senior Vice President of the Group CEO Office of NTUC Enterprise, where he played a key role in delivering group-wide transformation, ecosystems development, and strategic partnerships including M&A initiatives.  

 Mr Julien Callard has been appointed Managing Director, Retail. In his role, Julien will oversee the company’s retail business and general insurance distribution functions. This comes as AXA moves to streamline the business and strengthen end-to-end accountability on the customer proposition, by merging its distribution functions and strategic business units. 
Julien joins from AXA Mexico where he was most recently Head of Retail Property & Casualty. He comes with a wealth of experience in operational and functional positions across retail, commercial, and reinsurance lines. He joined the AXA Group in 2000 and has held senior positions across multiple countries spanning actuarial, risk, marketing and reinsurance.  


Mr Mauricio Coarasa has been named Chief Financial Officer. He brings with him rich experience spanning insurance, finance, and strategy consulting. He has been with AXA since 2010 and was last Chief Financial Officer for AXA Korea. Other roles he has held in AXA include Head of Investments and Head of Strategic Planning in Mexico. 


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