Manulife Hong Kong has appointed Dr Aggie Ngan as Chief Medical Officer, a newly created role that will enhance the company's health offerings for customers and improve holistic customer experience through digital innovation.
Dr Ngan will drive the execution of Manulife’s health strategy and provide medical leadership and physician advice for all medical-related functions and services. She will report to Wilton Kee, Vice President, Chief Product Officer and Head of Health of Manulife Hong Kong.
“Health is a key business focus for Manulife Hong Kong and demand for protection is growing. We are investing heavily to build up our capabilities and broaden our choice of customized health solutions to serve the needs of individuals and families, employers and employees,” said Mr Kee. “Aggie is a great addition to the Health team, bringing a wealth of medical and insurance experience that will strengthen Manulife’s position as a health expert and leader in the insurance industry.”
Dr Aggie Ngan
As Chief Medical Officer, Dr Ngan is responsible for leading continuous improvement and establishing best practices in underwriting, claims and medical provider management. She will also pursue the development of enhanced customer journeys and work in close collaboration with operations and technology functions to identify and implement initiatives relating to claims experiences, health innovation and digitization.
Dr Ngan is a qualified general practitioner with solid experience in the insurance industry. Prior to joining Manulife, she worked for another insurance company, with mandates to give medical advice on product features, value-added services and regulatory requirements for health initiatives, as well as providing professional training to underwriting and claims teams.
This appointment reflects Manulife’s strategic focus on its expanding health portfolio, following the establishment of a new Health function earlier this year. To meet growing demand for health protection, Manulife continues to expand its offerings, in particular with more choice of Voluntary Health Insurance Scheme (VHIS) and critical illness (CI) products.
The company’s VHIS solutions are popular with customers, with sales accounting for 59% of all new medical insurance business in the first half of 2020. In July this year, Manulife refreshed its flagship CI products with the ManuBright Care 2 series that provides customers with well-rounded protection including against uncertainties arising from future unknown diseases and financial relief for post-critical illness disability care.
Stay in the know via our complimentary weekly newsletter
Check these out:
#Voxpop: How has the pandemic affected you?
LUAHK: Newly elected Executive Committee will take office in January 2021
Pilot project reveals AI's value-add in insurance underwriting process