Tencent, in collaboration with Bupa Hong Kong (Bupa), has launched Hong Kong's first palm verification check-in service for the healthcare sector.
The innovative solution is set to offer customers a smarter, faster, and more seamless way to access care, while enhancing hygiene and convenience.
The Express Check-in, a first-of-its-kind contactless check-in experience in Hong Kong's private healthcare sector officially launched today across 20 designated Bupa's network clinics citywide, offering customers a faster and more convenient way to access care.
Among these locations, the flagship medical centre in Central, and Tsim Sha Tsui and Admiralty centres feature advanced palm-scan technology powered by Tencent PalmAI, while other clinics provide QR code-based Express Check-in – ensuring flexibility and a consistent, seamless experience for all customers.
Powered by Tencent PalmAI, the service uses AI-driven biometric technology that captures both palm print and real-life palm vein patterns to deliver secure, reliable, and hygienic authentication.
With dual biometric identification, customers can simply place their palm over a high-precision scanner at the check-in kiosk for instant, document-free verification – without the need to remove masks or have physical contact with staff.
For added flexibility, customers can also choose to check in using a QR code, ensuring a smooth and convenient experience for everyone. This innovation not only improves speed and convenience but also strengthens privacy and hygiene, supporting a smarter, more personalised healthcare journey.
Mr Steven Choi, General Manager of Tencent Cloud Hong Kong & Macau, said, "By leveraging Tencent's advanced PalmAI technology, which integrates dual biometric identification using both palm print and palm vein patterns, we are enabling a secure, contactless, and truly frictionless check-in experience.”
Ms Yvonne Leung, Chief Customer, Data & Digital Officer at Bupa Hong Kong, said, "By introducing this breakthrough technology, we are setting a new benchmark for convenience and safety – customers can check in faster, without ID cards or physical interaction, and enjoy a truly contactless experience. Fully integrated with the Blua Health app, this innovation reflects our commitment to putting customers first and creating future-ready healthcare solutions."