Singapore FinTech Festival:AIA to showcase its industry-leading digital services innovation

| 05 Nov 2018

Singapore FinTech Festival - the world's largest platform for the global FinTech community is back from 12 to 16 November this year and AIA Singapore will be featuring its industry-leading digital services innovation at the Festival.

The Singapore FinTech Festival last year attracted more than 30,000 attendees from 109 countries and saw some US$2 billion worth of FinTech investments. This year’s Festival is poised to be bigger, better and jammed packed with even more exciting activities.

As a driver for change in the next-generation life insurance industry, AIA Singapore will be at the Festival to demonstrate how it is leveraging technology as part of its roadmap to become the leading digitally-enabled life insurer.

In recent years, it was awarded the Excellence in Distribution Channel Management Award, and Innovation of the Year Award in 2013 for its launch of iPoS, a fully mobile and secured interactive point-of-sales platform, which was a first in the world at that time. In 2015, it augmented iPoS with Singapore insurance industry’s first fully mobile Digital Underwriter, which enabled on-the-spot underwriting decisions. With the Digital Underwriter, AIA Singapore won Innovator of the Year Award for Financial Services Industry.

Ms Melita Teo, Chief Operations Officer, AIA Singapore, said, “Without a doubt, InsurTech has been recognised as a change driver for the financial services industry in recent years. While AIA and the rest of the industry have made progress, there remains some perceptions that insurance companies are racing to keep up with technology to deeply engage and meet the evolving needs of today’s customers who are digitally inclined. And this is why we will be at the Singapore FinTech Festival this year - to showcase our digital servicing solutions and progress made to deepen customer engagement.”

Industry-leading digital initiatives and tools

Visitors to AIA’s booth at the Festival can look forward to the insurer’s showcase of the following digital initiatives and tools, including:

  • Humanoid robot Pepper

AIA is the first insurer in Singapore to introduce humanoid robots and artificial intelligence to elevate customer experience by incorporating artificial intelligence. It recently opened its new customer service centre at Finlayson Green and introduced new customer servicing colleagues globally-recognised Pepper and home-grown humanoid Nadine in collaboration with Singapore’s Nanyang Technological University

  • iResource

The game-changing platform that allows its insurance representatives to customise content – through the personalisation of sales information including games and a visual benefits illustrator – to deeply engage and help customers understand the importance of being adequately insured and be able to help close their protection gaps. 

  • POS EZ

A first-in-market innovation that enables its sales force to facilitate a suite of after-sales customer requests anytime anywhere, via its unique remote authentication capability.

Experience it for yourself

Visit AIA booth 3J29 at the Singapore Expo Hall 3 from 12 to 14 November and get a chance to interact with its socially-intelligent and globally-recognised humanoid robot Pepper. Catch Pepper showing-off his signature dance moves and take Instagram-worthy photos with him to be shared on social media. Also, get hands on with AIA Singapore’s digital servicing tools – experience how it can help you, as a customer, to manage your insurance needs and empower you to live Healthier, Longer, Better Lives.