For conceptualising and implementing strategies including establishing a systematic agent training platform to transform the company's sales force; for helping the company innovate through introduction of new policies and cooperation with a local university; and for spearheading sustainable philanthropy and public services.
For empowering its agents with digital tools during the pandemic; for helping its customers and the community manage and overcome the challenges of the pandemic; and for supporting Singapore's efforts to upskill the financial sector workforce.
For creating systems that educate the company's agents and spreads the experience of standout agents; for coming up with marketing tools that help agents raise customer awareness of insurance, and for coming up with a methodology that allows agents to communicate insurance concepts more completely.
For going the extra mile to take care of her clients and raise support for those in need during a pandemic; for giving back to the industry by providing guidance for new agents; and for building strong relationships that have seen her stand by her clients across multiple generations.
For his continued efforts over many years to improving the image of the industry and its agents; for sharing his knowledge and experience through books and workshops which benefitted agents and other professionals; and for working to address industry issues while maintaining the highest levels of performance.
For helping his unit achieve excellent long-term performance via recruiting and giving lectures on business topics; for sharing his experience managing agencies and sales teams with less experienced sales managers; and for outstanding leadership which has seen many of his subordinates qualify for Million Dollar Round Table (MDRT).
For maintaining consistently high standards while being an inspiration to those around her; for leading her team in efforts to help vulnerable segments of the community during the pandemic; and for being a positive influence while giving back to the industry and the community.
For creating an online platform that facilitated the work and training of its agents; for upgrading its HR infrastructure to cope better with the challenges presented by the pandemic; and for upgrading it employee benefits services to make sure employees were well taken care of during the pandemic.
For creating an app that allows agents to serve their customers better; for developing a claims portal that drastically speeds up claims turnaround time; and for launching a platform that lets customers better engage with their insurance portfolios.
For creating tools that enhance the quality of relationships between agents and their clients; for simplifying technical terms to make it easier for clients to understand their insurance coverage; and for developing personal branding tools that help advisers enhance their position and referrals.
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