AXA Hong Kong and Macau (AXA) has launched its new "AXA Health Concierge" service, providing eligible customers with a comprehensive, one-stop health management solution across Hong Kong and mainland China.
This initiative introduces the pioneering cross-border "Green Medical Pass", offering priority access to medical appointments through a network of over 2,000 healthcare providers, to assist customers in obtaining medical resources from both locations efficiently.
This service offers a range of professional medical support, including recommending specialists to facilitate early treatment, second medical opinion, appointment scheduling for both Western and traditional Chinese medicine resources, and ongoing support and follow-up during recovery, delivering more diverse and convenient healthcare options for customers.
In addition, eligible policyholders can enjoy a 10% discount on outpatient consultations, while insured members under designated medical plans are entitled to up to 30% discount. The outpatient consultation discount is also extended to the policyholders of all individual life products and/or the insured's immediate family members.
Ms Janet Lee, Chief Life and Health Insurance Officer of AXA Hong Kong and Macau, said, "After the pandemic, cross-border interactions between Hong Kong and mainland China have become increasingly frequent, with growing number of Hong Kong residents seeking medical services in the Mainland.
“As healthcare in Mainland China rapidly advance, cross-border medical services have expanded from initial services like dental care and health check-ups to specialist consultations and surgical procedures – such as dermatology, gynecology, gastroscopy and cancer treatments.
“In response to strong market demand, we have introduced the 'AXA Health Concierge' service, integrating high-quality medical resources across the Greater Bay Area and Hong Kong to leverage complementary strengths.
“This provides customers with more diverse and precise healthcare options, facilitating earlier intervention, reducing suffering, and improving medical outcomes. We believe true protection goes beyond post-treatment claims – it covers proactive prevention, timely treatment, and comprehensive post-recovery support throughout the entire healthcare journey."