In the industry for 25 years, Susanna is a successful agency leader with a team of 75 advisers. As a regional director, she represents the top 3% of agency leaders in her company. Besides being a leader, she is also a Million Dollar Round Table Honor Roll member, achieving 16 years of MDRT.
Her dedication to serving clients by putting quality business and service as priorities can be seen from her personal achievement of Quality Advisor Award, and team achievement of Quality Manager Award. Both these awards are organised by The Life Underwriters Association of Hong Kong (LUAHK) to recognise dedication to the provision of excellent services and professional ethics.
Beyond her career achievements, Susanna inspires through her active role in contributing to society to help the underprivileged, disadvantaged and the vulnerable.
She is an advocate of the LifeCare Movement (LCM) organised by the LUAHK. The LCM campaign is targeted at helping the underprivileged in Hong Kong by having clients donate part of their policy claims to a charitable organisation of their choice.
She has continuously promoted the spirit of the ‘Policy Donation Program’ and LCM not only in her company but also to other insurance companies in Hong Kong. Susanna is ranked ‘All Time No. 1 Producer’ in policy donations recorded. Out of 10,000 donated policies over the years by all insurance companies of Hong Kong, her team has contributed more than 10% of the total.
In recognition of her efforts, she was the vice chairman of LifeCare Movement committee and also the LifeCare leader and LifeCare ambassador in 2018.
In addition, she regularly supports and volunteers in a non-governmental organisation, the Youth Career Development Service (YCDS) of Evangelical Lutheran Church Hong Kong.
The YCDS provides different services to align the development needs of students and encourage students to make career decisions according to their interests, abilities and orientations. As a volunteer teacher, she has conducted various events including career talks and interview skills workshops to help them discover their real self, potential and confidence.
Check out what judges have to say about the Awards in this video: http://bit.ly/AANjudges2019
The 4th Asia Trusted Life Agents & Advisers Awards was made possible by organisers Asia Insurance Review and Asia Advisers Network, co-organiser LIMRA, and strategic partner AIA. Winners were selected in an independently-audited judging process. More information on the Awards and winners can be found here.
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Check out the other winners here:
Lifetime Achievement - Dr Mary Chen Ming Li
Insurance Agent of the Year 2019 - Chia-Chun Liu
Insurance Agency Leader of The Year 2019 - Wave Chow
Executive Champion of the Year 2019 – Sara Lamsam
InsurTech of the Year 2019 - Goalsmapper
Young Executive of the Year 2019 - Sabrina Ong
Digital Agency Leader of the Year - Calvin Lee
Rookie Insurance Agent of The Year 2019 - Shiu Ling Po
Bank Partner of the Year 2019 - Techcombank, Vietnam